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Why choose Mahalaxmi Malt Extract, when you have “n” number of options to choose from. Well, this is because of the USP of Mahalaxmi Malt Extract . Along with being the best malt extract suppliers, Barley Malt suppliers, Malted Milk Food supplier, malt extract liquid in India, we focus the most on trust building and customer satisfaction. In layman language, customer satisfaction is a measurement that determines how well a company’s products or services meet customer expectations. In other words, Customer satisfaction plays an important role within your business. Not only is it the leading indicator to measure customer loyalty, identify unhappy customers, reduce churn and increase revenue; it is also a key point of differentiation that helps you to attract new customers in competitive business environments.
Reasons why customer service matters to us:
1. Customer Retention
Growing your customer base can be up to 25 times costlier than if you work on retaining your current one because with existing customers, one doesn't have to spend as much on marketing campaigns. Instead, you can focus on nurturing your relationship through quality customer service until they become repeat customers.
2. Word of mouth advertisement:
From a business point of view, if the customer is not satisfied with your service then he will share his bad experience with others. On the other hand, a satisfied client is more likely to recommend your business if they have positive customer experiences.
Rules that Mahalaxmi Malt Extract follow to provide best customer service:
1-Respond to Calls or Messages Quickly
Customers don’t want to wait too long on the phone or when making inquiries online. According to study, they’ll hang up on average after two minutes, and most of them won’t even bother calling again.
Hence reducing this wait time by quickly responding to the queries is an effective way to keep customers happy. You’ll also be able to cater to more customer inquiries since you can finish each interaction faster.
2-Collect Customer Feedback
During each interaction with clients, the customer service team can gather data from them, such as:
What are the most common product problems that clients encounter?
Are they mostly satisfied with the product?
What kind of improvements or upgrades do they want in future products?
Such information can help your team develop more streamlined responses instead of scrambling for answers during each call, email, or live chat. You’d then be able to address your clients’ needs much faster. You can also use the feedback to manufacture better products in the future and avoid such problems from occurring again.
We Mahalaxmi Malt Extract focus on the above mentioned points along with providing the top notch quality of malt extract.